The Artwork coordinator will serve as a link between the client and the production and development departments to ensure client requirements are meet in a timely and effective manner.

Your Responsibilities:

• Deal directly with clients, either by telephone, electronically or face-to-face.
• Respond promptly to client inquiries.
• Create job dockets or raise support requests based on supplied client specification and issue to the production or development department.
• Interact and utilise client software tools as required by clients.
• Report client complaints to the quality and production departments.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Perform client verifications, i.e. ensure all required information is available to complete job as requested.
• Process orders, forms, applications, and requests.
• Manage the administration in relation to the specific client’s account.
• Update the quality department in relation to information, regarding client satisfaction.
• Inform the quality and production departments of updated instructions or procedures from the client.
• Ensure the requirements within the SLA are complied with and inform the client when delivery dates cannot be met.
• Working to GMP (Good Manufacturing Practice) Standards.
• Highlighting potential issues/non-conformances to both the production and quality departments.
• Complying with SOPs (Standard Operating Procedures) and Work Instructions as detailed on Training Records and training matrixes.
• Updating of Quality Records, as detailed in the appropriate SOPs.
• Comply with Perigord's centralised Global Quality Management System.

Preferred Qualifications, Training and Experience

• Bachelor’s degree in pharmacy (B. Pharma) or master’s degree in pharmacy (M. Pharma)
• Excellent communication skills
• Ability to effectively communicate with clients and stakeholders.
• Proficiency in handling client interaction
• Familiarity with pharmaceutical business process outsourcing (BPO) operations

About Us

Perigord is a global organisation and leader in the field of integrated Artwork Management System, Artwork Creation and Production Services to the Life Science industry. With an ever-expanding team of over 500 subject matter experts, we support 15 of the top 20 pharmaceutical companies and over 150 Life Science companies to create, manage and distribute their labelling and packaging assets around the globe.

Patient safety is at the heart of everything we do. We have a passion for innovation, are focused on creative problem solving and have a dedicated product development roadmap. Through all of this, our business has grown exponentially. We are set to expand significantly into the future.

Now partnering with Tech Mahindra and sharing a single ambition, we intend to digitally transform the world of labelling and packaging artwork. We aspire to be the leading provider of Life Science and Commercial Labelling, Artwork Production, Artwork Management and Software Solutions to the world's leading brands.